IT Operations Engineer, Application Support

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Description

JOB TITLE IT Operations Engineer, Application Support A CAREER WITH POINT72’S TECHNOLOGY TEAM As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. WHAT YOU’LL DO • Provide technical support for software applications and investigate, diagnose, and resolve application issues • Automate start-of-day and end-of-day checks for key applications. • Log and track incidents across applications in the production environment. • Implement monitoring and automation initiatives and develop custom solutions using Python, Shell, and/or Powershell scripts. • Create tactical support tools and scripts to improve the incident investigation process and enable • transparency into potential business impacts. • Prioritize and categorize incidents based on severity and impact. • Collaborate with the development team to improve applications based on user feedback. • Create and maintain documentation for responding to common errors and application incidents. • Assist with software applications deployment and configuration . • Provide training and assistance to users to ensure effective use of applications and systems. • Develop knowledge base resources to empower users to independently resolve common problems. WHAT’S REQUIRED • Bachelor's degree in computer science, information technology, or a related field. •

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