[8VE] Application Support Manager

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Description

We are Software Mind, an awesome team of engineers who are ready to ramp up any top-notch company’s projects! Our aim? To always be one step ahead. Become part of a multicultural company in constant growth with an excellent work environment certified by Great Place To Work! This is a leadership role focused on managing high-performing teams responsible for supporting complex enterprise applications and cloud-based customer environments. You will lead a team of Technical Support Engineers across multiple experience levels, driving customer satisfaction, operational performance, incident management, and continuous improvement initiatives. This role is ideal for leaders who thrive in fast-paced SaaS environments and enjoy building strong technical teams, improving support operations, and driving cross-functional collaboration at scale. Strong understanding of enterprise support operations including: SLA management, escalation management, incident response, queue management, customer satisfaction metrics ans operational reporting, among oth

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