Senior Service Desk Specialist (Mandarin)

Stack

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Description

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters. Role SummaryWe are looking for an ambitious and customer-focused Endpoint Engineer & Service Operations Coordinator to join our international IT Operations team. You will act as a technical escalation point, coordinate day-to-day service operations, raise tickets for clients, provide interpretation and support for Mandarin speaking clients, help manage enterprise endpoint technologies, and work closely with clients, engineers, and service desk teams to maintain a secure, reliable, and high-performing IT estate. Ensure accurate ticket logging, documentation and closure w

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