Wireless Systems Technical Support Engineer

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Description

INTRACOM TELECOM is a global telecommunications systems and solutions vendor, recognized as a market leader for over 40 years. Our mission is to shape the future through technology, with human capital as the key driver of success in today's fast-paced business environment. About the Role:We are seeking a Technical Support Engineer to support our world-class packet microwave and millimeter-wave radio systems, used in front-haul and mobile backhaul transport of 3G/4G/5G networks, as well as in fixed wireless access broadband systems. ResponsibilitiesProvide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to 4G/LTE, 5G, and network protocolsTravel to customer sites to supervise the installation of trial systems and train customer's engineers to install and operate our wireless solutionsManage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practicesCollaborate with team members to resolve complex technical challenges and enhance customer service experiencesUtilize Microsoft Office and SQL for documentation and reporting purposesRequirementsRequired SkillsAssociate or Bachelor's degree in Computer Science or Telecommunications or Electrical EngineeringMinimum 5 years proven working experience in Technical Support or Field Engineer Roles in RF systemsWork experience with Microwave systems is highly desirableKnowledge of RF systems theoryKnowledge of L

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