IT Help Desk Technician

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Description

Securing the Future with AvePoint AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions featured in over 100 cloud marketplaces. To learn more, visit [link] . At AvePoint, we are dedicated to investing in our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us! About the Role We are seeking a competent IT Help Desk Technician to provide fast and effective technical assistance on computer systems. The ideal candidate will have excellent technical knowledge and the ability to communicate effectively to understand problems and explain solutions. They must also be customer-oriented and patient to deal with difficult customers. Key Responsibilities 1. Support and Troubleshooting Serve as the first point of contact for customers seeking technical assistance over the phone or email. Provide first-line support to new hires during their initial period. Address and resolve IT-related issues promptly to ensure minimal disruption Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution ba

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