RCM Application Support Specialist

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Description

The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners. As Application Support Specialist, you must creative, motivated, and energetic problem-solvers. You will have the opportunity to work with some of the world’s leading organizations in healthcare. This position will also encourage and prepare you to take on other growth opportunities within the organization. A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment. Responsibilities Ready to work in the Support team. Provide immediate response to customer inquiries in accordance with service standards. Provide support to current installed based customers. Provide the link between our customers and the InterSystems Global Support organization. Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application. Provide application support for the TrakCare Hospital Management System. Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems. <

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