Junior System Administrator

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Description

Sofia Stars is a fast-growing global service provider that guides high-growth businesses to success. Our range of tailored solutions includes R&D, Customer Support, Sales, KYC, Risk, and Anti-Fraud services. We make every connection shine with fresh tech and cultural understanding. We're looking for a Junior System Administrator to join our team in Sofia, Bulgaria , and provide hands-on technical support to our employees! You’ll be responsible for troubleshooting hardware, software, and network issues, ensuring smooth day-to-day operations across our office. Duties and Responsibilities Provide first-line and second-line support for internal users via Jira Service Desk, Slack, and in-person Hardware & Software Management: Diagnose and resolve issues related to hardware, software, peripherals, and operating systems (primarily macOS). Infrastructure Setup: Configure and install laptops, desktops, printers, mobile devices, CCTV, ACS, and meeting room equipment. System Health: Maintain daily health of IT systems, including updates, security patches, and performance monitoring. Lifecycle & Documentation: Maintain accurate inventory and lifecycle management of IT assets (Jira Assets) and document resolutions in our internal knowledge base (Confluence). Network Admin: Manage and troubleshoot LAN, Wi-Fi networks, and VPN access (Palo Alto). Lifecycle Events: Lead IT onboarding and offboarding, including equipment provisioning, access rights, and security software configuration. <

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