Product Support Agent

Stack

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Description

We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day. As a Product Support Agent at Super, you will provide expert support across our online software products, ensuring issues are resolved and documented efficiently. Working closely with the wider team, you will support both internally developed products and third-party supplier solutions, collaborating with Helpdesk and IT field teams to maintain service quality and reliability. What the role involves Provide technical support for online software products, whether developed by internal teams or third-party suppliers. Support Helpdesk and IT field teams with product-related queries and escalations. Document product issues and create incident reports. <li class="font-claude-response-body whitespace-normal break-words pl-

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