Technical Support Engineer (on-site)

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Description

OPSWAT , a global leader in IT, OT , and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life. Responsibilities Provide advanced technical support for customers integrating and using the OPSWAT SDK. Investigate complex customer issues, analyze logs and integration behavior, and work with Engineering to drive resolution. Act as the technical bridge between customers and internal teams for SDK-related questions, defects, and implementation guidance. Analyze customer environments and workflows to support successful SDK integration and deployment. Contribute to technical documentation, troubleshooting guides, and best practices for both internal teams and customers. Identify recurring issues and help improve integration processes, deployment guidance, and overall support effectiveness. Job Requirements Education and Qualifications Bachelor’s degree in Computer Science, Information Technology , or a related field. <

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