ASPIRE GSC – Service Desk Level 1/Level 2 Analyst

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Description

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We’re an award-winning employer reflecting how our employees are at the very heart of what we do:· UK & Ireland's premier AWS, Microsoft & Oracle partner· 3300+ strong, €350/£300m revenue business· 10+ years as a Great Place to Work in Ireland & UK· Best Workplace for Women in the UK & Ireland by GPTW· Best Workplace for Wellbeing in the UK by GPTW We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you! Role SummaryOur ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. As an IT Service Desk Analyst, you are the first point of contact for technical support within the organization. Your role is to provide timely and professional assistance to resolve IT-related issues, help

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