Professional Services Engineer

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Description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NiCE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as Co-pilot, knowledge assistants, and other CXone digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, Implement, provide consultative support, and deliver cutting-edge solutions. How will you make an impact? Technical Implementation: Implement & provide technical consulting around areas such as AI ,NLU,CRM integrations, API’s, ACD, IVR, ASR and other contact center features and applications. Provide technical configuration and, in some cases, light programming as required (JavaScript, HTML/CSS for UI tweaks). 0, OpenID Connect, and LDAP/Kerberos; experienced

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