Application Support Specialist (SaaS) | Aged & Disability Care

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Description

We’re hiring an Application Support Specialist (SaaS) | Aged & Disability Care 🗓️ Full-time | Permanent 📍 Preferred locations: Sydney or Melbourne 🏡 Hybrid working: 2 days in office, 3 days WFH Does a competitive salary package with company stock, five wellness days per year, a flexible benefits package of $1,000 per year, and a fantastic team culture spark your interest? 👋 Meet AlayaCare! We’re a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings. We’re big on Tech with Purpose and passionate about improving lives while building strong software, strong teams, and better outcomes for customers. The Role: We’re on the lookout for an experienced Application Support Specialist who’s ready to bring their curious, customer-obsessed problem-solving energy to the table. Reporting to the Customer Experience Manager, you’ll support customers for our disability product by troubleshooting complex issues, guiding best-practice use of the platform, and helping them get the most value from our SaaS solutions across the region. Supporting clients across the East Coast of Australia, this hybrid role will be based in Sydney or Melbourne, with two days in the office and three days workin

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