Service Management Analyst

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Description

TCS is seeking skill professionals for a Service Management Analyst Work location San Jose Chiapa, Puebla will work onsite, no hybrid modality Job summary Support IT Service Management ITSM processes and Service Level Management SLM activities by monitoring SLA performance, generating reports and dashboards, and collaborating with technical and business teams to ensure service quality and continuous improvement. Key Responsibilities Monitor and report on SLA, and KPI compliance. Create and main…

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