Servicenow ITSM

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Description

Lead support activities across core ServiceNow ITSM modules including: Incident Management Problem Management Modern Change Management Service Request Management (Catalog & RITM) Knowledge Management Configure, customize, and maintain ITSM modules based on business requirements and best practices. Perform hands-on development and configuration activities including: Business Rules, Client Scripts UI Policies, UI Actions, Data Policies Access Control Lists (ACLs) Design and manage service catalog…

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