Service Desk Analyst (ITIL Foundation, ITSM, HEAT) (CPT Onsite) - Western Cape, Cape Town

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Description

ENVIRONMENT: LOG all relevant incident/service request details, provide 1 st Line investigation and diagnosis while keeping users informed of progress as the next Service Desk Analyst wanted by a dynamic Internet Service & Network Specialist. Applicants must have Matric/Grade 12, a suitable IT tertiary qualification and be ITIL Foundation certified. You must have 5 years' experience in a enterprise customer environment and be skilled in ITSM and HEAT. DUTIES: Operational Technical Support - Log…

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