10x Software Engineer

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Description

Lucidya is a leading AI-powered Customer Experience Management (CXM) platform in the MENA region, enabling enterprises to understand, engage, and serve customers across digital channels at scale. As we move toward IPO-scale, we are rebuilding parts of our platform to achieve: Extreme reliability (SLO-driven engineering) High-scale distributed processing (billions of data points) AI-native architecture (LLM + real-time intelligence) We don’t optimize for titles, we optimize for impact! Whether you are junior or senior doesn’t matter and what matters is your ability to move faster and think deeper than the average engineer. We operate with extreme ownership. Problems don’t belong to teams or tickets where they belong to whoever sees them. The right person for this role doesn’t walk past a broken system. , deadlocks, queue exhaustion, connection pool saturation) — and eliminate root causes Optimize PostgreSQL for heavy write workloads, contention management, schema design, triggers, and connection scaling Design and tune Elasticsearch for search, indexing, and real-time Arabic relevance at scale Make informed trade-offs between multi-process and async architectures based on workload characteristics Observability & Reliability Build and maintain observability across a large-scale system using Grafana, Loki, distributed tracing, and SLOs Own production incidents end-to-end, tracing failures across queues, search systems, and external integrations Lead root cause analysis and implement preventative measures across multi-service pipelines Build internal tooling that improves engineering velocity, automation, deployment gating, and review enforcement Turn ar

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