Health Program and Administrative Assistant IV

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Description

Summary of Work Activities and Responsibilities The Health Program and Administrative Assistant IV assists in the implementation, documentation, and monitoring of health and well-being services and programs, including the Annual Physical Examination (APE), Mental Wellness Support, Random Drug Testing (RDT), and related initiatives. Main Duties and Responsibilities Program Support Supports the planning and implementation of health and wellness services and programs by contacting and following up participants, distributing consent forms, and coordinating with patients and concerned offices Receives, acknowledges, and tracks formal expressions of intent from employees availing of health services and programs Coordinates referrals for the health services and programs with accredited psychologists, psychiatrists, mental health counselors, and health practitioners in accordance with established guidelines Assists employees in understanding program coverage by explaining the exclusions, reimbursement limits, and documentation requirements for the intended health services and/or program Supports continuous improvement of program processes by identifying administrative gaps and recommending procedural enhancements Serves as the primary liaison to accredited service providers, laboratories, and health practitioners Coordinates logistical arrangements for program-related events, including venue, materials, and transportation as needed Coordinates among different stakeholders for emergency or urgent cases involving employee/student well-being Administrative Support Attends to inquiries and requests from stakeholders regarding the different services and programs being offered Prepares and sends official communications, reminders, and follow-ups related to service and program procedures and timelines Provides support for meetings related to the health services and programs Assists in scheduling activities by coordinating with the employees,students, laboratories, healthcare providers, and external service providers Provides administrative support to the University Assessment Team (UAT) Provides administrative support to the assigned clinic, whenever necessary Data and Records Management Support Maintains and updates databases, files, and records of correspondences, forms, and other program-related documents Maintains complete, accurate, and confidential program documentation, patient records, tracking logs, and reports by following established documentation procedures

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