Project Manager, Abusive Actor Operations

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Description

About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram, and WhatsApp further empowered billions of people around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics. About the job The Global Operations Integrity Operations Team strives to create a safe atmosphere for the Meta communities by way of effective support, education, and care for the various people around the world who use our platforms. We pride ourselves in helping prevent online and real-world harm by building fast, scalable support systems to address safety-related incidents on our product, and by influencing others to collaborate on cross-functional initiatives. As Meta continues to build AI that augments and improves upon scaled human review, the role of human experts is critical to provide the oversight, governance, and authoritative judgment that keeps those systems accurate, accountable, and aligned to policy. This role sits at the center of that shift. You will act as a human expert and decision-maker on the hardest and highest-stakes cases, and you will govern human review measurements as well as how AI and ML models make decisions across integrity and support use cases, setting the standards, guardrails, and human-in-the-loop checks that determine when a model can act on its own and when a human must weigh in. You will own the expert-labelled data and adjudication that trains, evaluates, and calibrates these models, ensuring their accuracy and relevance across both integrity and support. Those wh

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