Business Operations Manager - KYC & AML

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Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.More about our mission and what we offer. Your Mission Wise has already pioneered new ways for people to transfer money across borders. Our customers can now manage their hard-earned money with the world’s first platform to offer true multi-currency banking.As we grow, so does the complexity of keeping our regional entities compliant. Your mission is to move the EU/UK region from reactive issue-management to proactive strategic oversight. You will be responsible for the "Insight-to-Action" engine - analysing where our servicing processes are failing and designing the process improvements or product changes that fix the root cause.The RoleThis is a hands-on role at the intersection of Operations, Product, and Compliance. You are a problem solver who owns the problem to solve E2E and proactively identify problems in both product and operations to be prioritised and implemented.You will act as a translator and a bridge. You’ll take "regulatory speak" from our 2nd-line compliance teams and turn it into clear, actionable operational requirements for our servicing agents or technical specs for our Product squads.What you will do:Drive Servicing Outcomes: Look into potential operations issues that challenge our growth - like decision quality or breached SLAs. You’ll design the fix, whether that’s a new operational process or influencing a product change.Translate Regulatory Requirements: Take complex compliance mandates and translate them into clear ops or product requirements. You’ll ensure we are compliant by design, not j

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