Sr. Product Support Specialist

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Description

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next. We recently launched a new ad-supported tier to offer our members more choice in how they consume their content. This tier allows us to attract new members at a lower price point, while also creating a compelling path for advertisers to reach audiences that are deeply immersed in our content. Our Team: The Ads team builds the advertising systems and integrations that power the delivery of ads using our world-class content delivery ecosystem. Our team is new and faced with the ambition of building highly performant advertising systems while monetizing our incredible slate of content. The Netflix Advertising Product Operations team accelerates product outcomes by creating frameworks, tools, and processes that enable Product and Tech teams to deliver value to our customers. Within this team, the Product Support function is evolving rapidly, transitioning from an internal model to an externally facing, AI-native support operation that serves Ad Agencies, Brands, DSPs, and Publisher partners integrating with the Netflix advertising platform. As we scale that AI-native model, we need someone who can own the knowledge foundation it runs on. The Role: We are seeking a Senior Product Support Specialist to own the knowledge architecture and quality infrastructure behind our Ads Support AI agent. This is a high-impact individual contributor role for someone who has deep Ad Tech support experience and wants to apply it to a different kind of problem: turning institutional product knowledge into structured, reliable content an AI agent can act on, and defining how we measure and improve that agent's performanc

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