Help Desk Technician

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Description

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. We are looking for a Help Desk Technician to provide onsite, deskside IT support at Replit’s rapidly growing Foster City, CA office. The successful candidate will also troubleshoot hardware and software issues, administer and support our cloud first tech stack, configure Apple MacBooks, maintain conference rooms, perform minor system repairs and manage IT inventory and consumables. The technician documents and triages incidents through our ITSM platform, escalates complex issues when necessary, supports basic networking and AV systems and contributes to maintaining a secure, standardized and scalable endpoint environment.   WHAT YOU'LL DO - Provide first-line (Tier 1) onsite technical support for end users in a primarily Apple macOS environment - Troubleshoot and resolve hardware, software, and peripheral issues for MacBooks - Assist end users with configuration and troubleshooting core collaboration tools such as Google Workspace (Gmail, Drive, Calendar, Meet) - Perform new hire onboarding and offboarding including system provisioning, asset assignment, access setup and equipment recovery - Configure, deploy and maintain end user technology including monitors, keyboards and network connectivity - Service and maintain conference rooms to ensure AV systems, displays, microphones, cameras, and conferencing platforms are operational - Restock and manage IT consumables (cables, adapters, peripherals) and maintain accurate inventory of IT assets - Document service requests, incidents and resolutions in the IT ticketing platform - Contribute to documentation, knowledge base articles and process improvement initiatives - Escalate complex technical issues to Tier 2 IT support or internal teams as appr

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