[Hiring] Customer Support Engineer – Vector Database | Remote | $1,000–$1,500/month

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Description

The Role We're looking for a Customer Support Engineer who enjoys solving complex technical problems and working directly with customers. This is a hands-on role at the intersection of infrastructure, cloud, and database engineering. What You'll Own \- Provide direct technical support to customers using our vector database and SaaS platform \- Investigate and troubleshoot complex issues across infrastructure, cloud, and database layers \- Collaborate with engineering and platform teams to resolve issues and drive product improvements \- Build and improve internal tooling for support workflows and observability \- Participate in an on-call rotation for timely response to critical issues \- Create and maintain clear internal and customer-facing documentation \- Lead by example through strong technical work, initiative, and cross-functional collaboration What We're Looking For \- Solid experience in a customer-facing support or infrastructure engineering role \- Proficiency in Python or a similar language \- Good working knowledge of Kubernetes and managing workloads \- Experience with cloud environments (AWS, GCP, or Azure) \- Strong communication skills across both technical and non-technical audiences \- Familiarity with vector databases or similar search/retrieval technologies \- A proactive, ownership-driven mindset Nice to Have \- Hands-on experience with vector search engines \- Background in ML/AI infrastructure To Apply Drop a comment or send a DM with your background and relevant experience. Please include any links to GitHub, LinkedIn, or past work if available.

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