Technical Support Specialist

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Technical Support Specialist 📍Remote, CEST & EEST time zones 🦜At COLIBRIX ONE , we’re building advanced payment technologies for PSPs, EMIs, and neobanks across the EU and the UK. We're a licensed EMI, a principal member of Visa and Mastercard – and we’re looking for talented professionals who are ready to shape the future of fintech. Responsibilities 🔵Provide timely technical support to internal teams and partners regarding system monitoring and service stability 🔵Maintain and use tools like Prometheus, Grafana, Loki, and Alertmanager 🔵Log, analyze, and categorize incidents in Jira Service Management, and escalate issues when needed 🔵Develop and maintain small automation tools (e.g., Python scripts, Telegram/Slack/Jira bots) 🔵Administer Linux servers: logs, access control, services, cronjobs 🔵Document recurring issues and solutions in Confluence 🔵Work with REST APIs to integrate with third-party systems 🔵Participate in a 24/7 shift rotation, including nights and weekends Qualifications ✅1+ years of experience in technical support, operations, or system administration ✅Strong command of the Linux CLI, logs, services, file permissions, and networking ✅Experience working with monitoring and alerting systems ✅Understanding of incident and problem management (ITIL or Jira workflows) ✅Basic skills in Python scripting ✅Experience with Telegram, Slack, or Jira bots is a strong plus ✅Understanding of REST APIs ✅Excellent written and verbal communication skills in English and Russian ✅Willingness to work in a shift-based environment (including on-call) ✅Attention to detail, excellent communication skills and ability to explain complex technical concepts in simple terms Nice to have: 🔵Experience in FinTech, acquiring, or payment systems 🔵Familiarity with Docker, CI/CD, or centralized logging systems (e.g., ELK, Jaeger) 🔵Hands-on contributions to automation or monitoring in production environments What we offer: 🔵Opportunity to shape the future of fintech solutions within a growing company 🔵A collaborative and supportive team environment 🔵English and Spanish language classes 🔵Continuous learning and development opportunities to enhance your skills and career growth 🔵Flexible work arrangements to support work-life balance 📩 Interested? Apply now

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