Sr. Manager, Strategic Expansion and Customer Success

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Description

Prefect builds and operates resilient, Pythonic orchestration and MCP platforms -- Prefect OSS , Prefect Cloud , FastMCP OSS, and Horizon -- used for mission-critical workloads. Our Vision: Prefect will define automation for the context era. Our Mission: Curate an intelligent context layer that delivers the right information at the right time. Our remote first company is singularly focused on this vision and mission, and every team member directly contributes to their advancement. We've carefully created a supportive, high-performance culture - the operating system of our company - that empowers our team to do the best work of their careers and achieve their personal and professional aspirations. Our company operates both open-source and commercial offerings, partnering with Fortune 500 companies, data innovators, and fast-growing digitally native startups. We are looking for folks who want to join a remote-first team #LI-Remote to continue building an equally amazing company, product, and developer community. Role Summary: We are looking for a Senior Manager, Strategic Expansion and Customer Success to drive expansion within Prefect's most strategic customers and lead our Customer Success team. You'll close complex, multi-threaded expansion opportunities in our top accounts while building and refining the plays that make this motion repeatable and scalable. This role exists at a critical moment for the business: as we transition from seat-based to consumption-based pricing, strategic account management becomes a core growth lever — requiring deeper engagement, stronger commercial ownership, and proactive identification of expansion opportunities within existing customers. You'll be in the driver's seat for that transition. A key part of the role is elevating our CSM team. Currently renewal- and retention-coded, you'll coach them to operate with stronger commercial rigor and help them identify, position, and close expansion opportunities of their own. You'll be a pl

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