Head of IT Support & Workplace

Stack

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Description

About The Role You'll own the employee-facing side of IT — support, access, devices, and the workplace tooling every colleague relies on each day — across several countries and legal entities. You'll make day one work, so a new joiner has their access, device, and tools ready before they start, and make the last day just as reliable. You'll run access management that's fast and safe at the same time, built on an agreed access model, tiered approvals, and time-bound rights, with evidence produced as a by-product of the work rather than reconstructed after the fact. You'll lead a distributed support team and raise the quality of the service it delivers. And you'll treat repeated manual work as a defect — removing it with automation and AI-assisted tooling, so the team spends its time on the cases that genuinely need a human. Your Mission Lead IT support via Jira Service Desk with clear request catalogs, resolution targets, and effective first-line resolution. Manage IAM end-to-end (SSO, SCIM, roles) across Google Workspace, Slack, Atlassian, and key internal tools. Execute joiner-mover-leaver workflows automatically based on People team triggers. Build and manage access models with Security: tiered/time-bound access, dual approvals, and incident break-glass paths. Run periodic access reviews with system owners, revoking stale rights and retaining audit artifacts. Manage device lifecycles, MDM baselines (encryption, patching, remote wipe), procurement, and offboarding returns. Administer workplace SaaS stack settings, roles, and seat hygiene, reconciling seats for budget owners. Eliminate repetitive manual IT tasks using automation and lightweight AI tooling. Roll out and govern employee AI tools with Security-approved guardrails and cost/usage tracking. Maintain updated runbooks for all systems with designated primary and deputy owners. Your Profile 4+ years in IT support, corporate IT or workplace IT, including 1+ years leading a team or a support function. Hands-on

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