Product Support Analyst

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Description

Product Support Analyst required for a well established small business specialising in software solutions based in central Newbury (Berks). The role is within the customer support and software testing team, dealing with incoming support enquiries and supplying resolutions - whether from (eventually) personal knowledge of the system and its operation, or reproducing bugs and using the Jira system to assign to development for rectification, then test the fixes. This is not a traditional fast paced customer support role. There is a relatively low volume of enquiries with each enquiry often being... more ->

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