Team Lead, Regional Corporate Account Management

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Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Ref ID: JR0085635 Role Overview We are looking for a Regional Corporate Account Management Specialist to support our Corporate Account Management team across APAC. This role combines operational support, data analytics, customer troubleshooting, and process improvement to ensure smooth day-to-day operations for enterprise corporate clients. The ideal candidate is analytical, detail-oriented, customer-focused, and comfortable working across multiple stakeholders and systems in a fast-paced environment. Key Responsibilities Corporate Operations Manage corporate account operations, including allowance setup, adjustments, refunds, and spending limit changes. Support user onboarding, bulk employee uploads, and account maintenance across multiple corporate clients. Troubleshoot Corporate Admin issues, including account linking, login, access, and configuration. Investigate order-related issues and coordinate with Operations, Product, and Engineering for resolution. Data Analytics & Business Intelligence Develop SQL queries and perform data analysis using BigQuery. Deliver ad-hoc and recurring reports, including MAU, GMV, AOV, user segmentation, and campaign performance. Support business initiatives through customer behavior analysis, churn analysis, and performance reporting. Validate data quality and provide actionable insights to regional stakeholders. Voucher & Gift Card Operations Create and manage corporate vouchers and gift cards. Investigate voucher redemption and payment issues. Support marketing campaigns through voucher usage reporting and campaign analysis. Corporate Systems Adminis

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