NOC Engineer

Stack

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Description

ABOUT THE ROLE Join our dynamic team of NOC engineers dedicated to providing 24x7 monitoring for all our systems to ensure the best gaming experience for our customers. In addition to monitoring, you will play a crucial role in diagnosing technical issues and collaborating with cross-functional teams to maintain optimal service quality. We look into automation and AI-driven tools to streamline our processes and continuously seek ways to enhance our systems and stay on top of technology. This role includes a highly attractive and competitive shift allowance. This is an on-site position in Sliema. YOU WILL BE RESPONSIBLE FOR: Automating processes and leveraging AI-based tools to make our tasks more efficient and predictive. Exploring AI/ML-driven monitoring and anomaly detection to identify potential issues before they impact service. Assisting in the evaluation and adoption of AI-assisted tools for incident triage, root cause analysis, and knowledge base generation. Acts as a focal point for outages until restoration, facilitating communication with stakeholders as necessary. Maintain, escalate and update NOC related tickets whilst making sure that new and updated existing knowledge base articles are documented. Deliver on KPI’s set internally as well as adhere to SLA’s with regard to service delivery to other departments. Certificate Management. Using ITIL Best Practice to handle service requests, incidents and change requests. OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING: ESSENTIAL SKILLS Knowledge of networking essentials. Knowledge of Linux operating systems. Experience in working with monitoring tools. g. anomaly detection, predictive alerting. Interest in or exposure to AI-powered tools for log analysis, ticket triage, or root cause analysis. Experience working with cloud platforms. Knowledge of DNS & SSL Termination and domain management. Knowledge of Kubernetes concepts. WHO WE AR

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