L1-L2 Service Desk Engineer

Market insights

Stack

Apply

Upload your CV — we will connect you with the employer directly through our pool.

Description

Growe welcomes those who are excited to: Provide L1–L2 technical support for end users in a corporate environment; Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices; Install, configure, and support Windows and MacOS operating systems; Troubleshoot and resolve hardware, software, networking, and system-related issues; Perform regular system maintenance, updates, patching, and preventive support activities; Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements; Support endpoint security processes, including antivirus, encryption, and patch management; Assist with procurement, setup, and replacement of IT equipment; Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN; Escalate complex issues to senior support teams when necessary; Collaborate with internal IT teams to ensure smooth and stable IT operations. We need your professional experience: 1–3 years of experience in IT Support / Service Desk / Desktop Support roles; Experience combining both L1 and L2 support responsibilities; Proven experience supporting end-user devices in enterprise environments; Strong knowledge of Windows 10/11 administration; Strong experience with MacOS support (Linux

Employer contacts (email/phone/telegram) are hidden from the public preview — send your CV, and we will connect you directly.