Director, UX Research

Stack

Apply

Upload your CV — we will connect you with the employer directly through our pool.

Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. Join us to put AI to work for people. We are seeking a Director of UX Research to lead the Security and Risk Workflows research team, part of our 130+ UX Research & Insights (UXRI) Organization within our rapidly scaling global Experience Team (EX) of over 800 UX Professionals. You will bring strategic leadership and execution excellence to translate user research into product strategies and influence how ServiceNow solves critical security and risk challenges. As the most senior Research leader in India, you will also set the tone and culture for our research community by mentoring researchers, fostering psychological safety, and creating an environment where UX Researchers can do their best work and actively contribute to product strategy. Furthermore, you will represent the India research organization globally, collaborating with cross-regional teams to align on research priorities, share learnings, and contribute to company-wide research initiatives. What You Get To Do In This Role Own the research roadmap, making deliberate tradeoffs to concentrate the team’s effort on the highest-impact initiatives that move the product and business forward. Build strong relationships with PM, Design, Research, and Eng

Employer contacts (email/phone/telegram) are hidden from the public preview — send your CV, and we will connect you directly.