Principal Product Designer

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Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. ServiceNow is changing the way people work. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We’re now applying that disruptive thinking to the way people work on information security problems. We are seeking a Product Excellence Architect that wants to address challenges in security and threat detection and help customers achieve quick wins while jointly developing a longer-term success strategy. What you get to do in this role: Be part of the SecOps Product Excellence team that is responsible for ensuring our customers’ success with ServiceNow’s SecOps products. Engage and collaborate closely with the ServiceNow R&D teams on escalated technical issues. Mentor field resources in implementation methodology, configuration, and

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