[Hiring] [Remote] Part-Time Vector Database Support Engineer - contract, ~10 hrs/wk | $700-$1,200/month ($16-$28/hr)

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Description

We run an AI platform doing RAG, semantic search and recommendation workloads on a self-hosted open-source vector database cluster (Kubernetes, cloud-hosted, high request volume). We are hiring a senior support engineer for an ongoing part-time contract to own customer support and production troubleshooting for our vector database layer. Hours and rate \- Part-time workload: about 10 billable hours per week on average, scheduled inside your normal weekday window. This is a part-time contractor role, not a full-time position. \- Availability: your weekday working hours should overlap PST (UTC-8) business hours for at least 6 hours per day so we can reach you for urgent issues. You are not billed for the full 6 hours; billable work averages about 10 hours per week. \- Rate: $700/month to start, up to $1,200/month for exceptional experience, paid in USD on a fixed schedule via PayPal or Wise. Effective rate is about $16/hour starting and up to about $28/hour at the top rate. \- $50-$100 bonus from the second month onward for consistent, reliable work. \- On-call weeks are paid extra on top of the base rate. \- No equity and no commission-only arrangement. The role \- Triage and resolve customer issues on the vector database and SaaS platform: search quality, index health, collection tuning, payload indexes, HNSW settings, quantization, sharding and replication. \- Troubleshoot production issues across infrastructure, cloud and database layers: Kubernetes (pods, Helm, autoscaling), AWS/GCP/Azure networking and storage. \- Build small internal tools in Python for support workflows and observability (Prometheus/Grafana/OpenTelemetry experience is a plus). \- Write clear runbooks and customer-friendly explanations of hard technical problems. \- Join a shared on-call rotation with extra base pay for on-call weeks. Requirements \- Customer-facing support background or forward-deployed / solutions engineer (FDE) experience. \- Availability: at least 6 ho

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