CMDB Expert

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Description

Key Responsibilities Define and maintain CMDB governance standards, data ownership models, CI classes, relationship rules, and lifecycle processes. Implement and manage ServiceNow CMDB, Discovery, and Service Mapping capabilities. Drive CMDB data quality improvements through reconciliation, normalization, mandatory attributes, and health dashboards. Work with application, infrastructure, network, cloud, and service owners to validate services and CI relationships. Support ITSM processes by ensu…

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