Genesys Cloud

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Description

Genesys Cloud - Good understanding of the following Genesys ProductsDesign call-Flow Architect/ Script/ Data Actions/ Data tableIntegration with Salesforce, Genesys API’s, PCI PAL, GenAIKnowledge about Genesys Cloud Components like Google CCAI chat bot, predictive engagement. Trunks, E1/ T1(CAS, CCS), SIP etc. ,Gateway protocols: SIP and MGCPGood ITIL Knowledge – Incident, Change & Configuration Management

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