Business Process Analyst

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Description

M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations that desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include IT Talent Solutions, Data Delivery & Analytics, Cyber Security, Cloud Migration, Applications and Infrastructure, Software Development, and Finance & Accounting. M9 Solutions is seeking a Business Process Analyst to work hybrid remote/on-site in support of a government contract for a client located in Washington, DC. An active Public Trust clearance is required. Responsibilities Analyzes and maps existing operational processes, identifies gaps, and recommends improvements to enhance efficiency, governance, and compliance. Develops, updates, and maintains Standard Operating Procedures (SOPs), ensuring consistency, accountability, and alignment with organizational requirements. Designs and implements dashboards that provide visibility into process performance, risk indicators, workflow status, and key operational metrics. Facilitates stakeholder engagement, process validation sessions, user training, and adoption of new procedures and reporting tools. Monitors operational trends, develops actionable insights, and supports risk assessment and mitigation efforts through data-driven

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