We use technical cookies and visit statistics: Yandex Metrica and Zorky's own de-identified visit log (cookie zk_aid). We never collect form contents, search text or full IP addresses, and never sell data. Opt out with the button below, or with Global Privacy Control or Do Not Track in your browser. More about cookies and statistics.
← All jobs
Software Support Leader
leadSathon, Bangkok, Thailand, THScore 62.5/1002d ago
Market insights
📊 Support / SysAdmin: salaries and demand on the marketShow company and link
Free. Sign in with email.
Apply
Upload your CV — we will connect you with the employer directly through our pool.
Send your CV →Description
Job
Responsibilities
1. Support Team Leadership Lead and mentor support engineers. Set performance standards and KPIs.
2. Technical Troubleshooting Resolve escalated technical issues. Analyse logs and system data to diagnose problems.
Document solutions for knowledge base. 3. Process Improvement Customer communication.
Optimise support workflows. Implement best practices for ticket management. 4.
Cross-Team Collaboration Work with Dev team on defect prioritisation. Provide customer feedback to Product team.
Qualifications
Education: Bachelor’s degree in Computer Science, IT or related. 5+ years in software support, 2+ years in leadership role. Hold a Certificate of ITIL, and AWS/Cloud certs.
Retail / Distribution systems experience preferred Proficient in "SQL / Database Troubleshooting. Experienced in API/Integration support, Ticketing systems (Jira) Team motivation and coaching. Process documentation.
Service-Minded, Detail-Oriented, Solid Problem-Solving and Communication Skills
Company and the link to apply — after you sign in. Sign in
Employer contacts (email/phone/telegram) are hidden from the public preview — send your CV, and we will connect you directly.
Urgent question? Message @termdocs