Technical Support Engineer (English Speaker), Junior to Mid-level

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Description

Who We Are Join our award-winning, world-class fintech startup building innovative fund accounting and investment solutions used by global clients. As a System Analyst, you'll play a pivotal role in supporting mission-critical platforms, solving complex issues, and shaping how we scale our products. This is a rare opportunity to grow your career in a collaborative, high-impact environment where your ideas and ownership truly matter. What You'll Do Troubleshoot and resolve customer issues across channels with precision, clarity, and empathy. Collaborate with developers to investigate, escalate, and follow through on technical problems. Proactively log, tag, and track issues—identifying root causes and documenting solutions. Provide configuration guidance and best practices to both internal teams and clients. Join client meetings to clarify technical setups, cloud, and security concerns. Maintain clear and up-to-date documentation, including setup guides, troubleshooting tips, and compliance materials. Contribute ideas to improve team workflows, reduce manual steps, and automate where possible. Who We're Looking For You’re not just solving tickets—you’re learning fast, taking ownership, and driving improvements that impact global users. You love making things better, faster, and clearer. You bring structure to ambiguity, and empathy to every interaction. Must-Have Skills Strong analytical thinking and problem-solving abilities Comfortable reading and debugging code (C# and Java

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