Platform Architect

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Description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description Job Description The Technical Platform Architect (TPA) leads the design and architecture of scalable enterprise solutions using Sprinklr’s products and services, including Contact Centre as a Service (CCaaS). Working across the customer lifecycle, the TPA partners with customers, Sales, Solution Consulting, Engagement Management, Implementation, Product and Customer Success teams to translate business requirements into robust technical solutions. What You’ll Do Solution Architecture & Design Lead technical solution design for complex enterprise implementations. Translate business and technical requirements into scalable architecture and detailed solution

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