IT Helpdesk Jobs

Which levels are hiring

• Junior 15% · 21
• Middle 14% · 20
• Senior 41% · 58
• Lead+ 29% · 41

Room for newcomers: Junior is 15%

Of 140 postings that name a level, Junior — 15%, Middle — 14%, Senior — 41%, Lead+ — 29%.

What postings ask for

• ✔ service desk62%
• ✔ helpdesk35%
• ○ ITIL19%
• ○ Active Directory15%
• ○ ITSM12%
• ○ Servicenow11%
• ○ Azure7%
• ○ Windows Server5%

✔ — in 25%+ of postings, ○ — often listed as a plus

Share of open postings that mention each skill: service desk — 62%, helpdesk — 35%, ITIL — 19%, Active Directory — 15%, ITSM — 12%, Servicenow — 11%.

Where the openings are

• 🇺🇸 the US197
• 🇵🇱 Poland38
• 🇬🇧 the UK34
• 🇩🇪 Germany34
• 🇮🇳 India27
• 🇵🇭 the Philippines24

Open positions by employer country; remote roles are often open to other countries too.

Where to apply

• Company career sites — your application goes straight to the team75%
• Job boards — aggregators and job sites24%
• Telegram channels — job channels1%

Where the openings come from: 75% from company career sites (direct apply), 24% from job boards, 1% from Telegram channels.